GUARANTEE AND RETURNS

At Aska Outdoors, we stand firmly behind the quality and durability of our gear. We have put a lot of time and care in its design and testing, and want nothing more than for you to love your backpack. We care a lot more about making a great product and being good people than about making money. 

Our Guarantee and Return Policy is designed to ensure that our backpacks live up to your standards. 

Our Lifetime Guarantee

If any item you purchase from us fails due to a defect in material or workmanship, we will replace it at no cost for the lifetime of the product. Should you discover any such defects, please contact us to initiate a claim.

Wear-and-Tear Guarantee

At Aska Outdoors, we stand by the durability of our gear because we designed it specifically to handle the demands of real-world adventures. While all products experience natural wear and tear over time, we promise to stand by our commitment to quality and performance. If you feel your gear didn’t hold up the way it should, simply reach out to us, and we’ll work with you to make it right. 

Return Policy

We sincerely hope that you love our products. However, we understand that sometimes a product may not meet your expectations. To make it easy, we offer the following return policy:

• Return Window: You may return unused and undamaged items within 30 days of purchase for a full refund or exchange.

• Return Process: To initiate a return, please contact our customer service team with your order details. We will provide you with a return authorization and instructions.

• Condition of Items: Returned items must be in their original condition, with all tags and packaging intact.

Please Note:

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• Abuse of Policy: To prevent abuse of our return policy, we reserve the right to limit or refuse returns in cases of excessive or fraudulent return activity.

• Guarantee claims are subject to review: Our guarantees do not cover damage caused by misuse, neglect, or improper care and claims are subject to review on a case-by-case basis. 

Our goal is to provide you with reliable gear that becomes a core part of your daily life. If you have any questions or need assistance, please reach out to our customer service team. We promise that we will do everything we can to help.

-John & Kristine