FAQ

Frequently Asked Questions (FAQ)

1. What are the payment options available? We accept all major credit cards, PayPal, Shop Pay, and Apple Pay. All payments are processed securely. Please note that the available payment methods may vary based on your location.

2. How do I track my order? Once your order has been shipped, you will receive an email with your tracking information. You can also track your order directly from your account dashboard on our website.

3. What is your return policy? We offer a 30-day return policy on all items. Products must be returned unused, in their original packaging. Please contact our customer service for a return authorization before sending any product back to us.

4. Do you ship internationally? Yes, we ship worldwide! Shipping costs will vary based on the destination and will be calculated at checkout. Please note, international shipments may be subject to customs fees or import duties which are the responsibility of the customer.

5. How can I change or cancel my order? To change or cancel an order, please contact us as soon as possible. We are unable to modify orders once they have been processed for shipping.

6. What should I do if I receive a defective or wrong product? If you receive a defective item or an incorrect product, please contact us immediately at help@askaoutdoors.com. We will assist in resolving the issue as quickly as possible.

7. How long does delivery take? Domestic orders typically arrive within 3-5 business days. International orders can take 7-14 business days, depending on local customs.

8. Are there any shipping fees? Shipping fees are calculated based on the delivery location and package weight. You can view the estimated shipping costs at checkout. Free shipping is available for orders over a certain amount.

9. How do I use a promo code? You can enter your promo code at checkout. The discount will be automatically applied to your total if the promo code is valid.

10. Can I return a product I bought on sale? Sale items are final and cannot be returned unless defective. Please check our return policy for more details.

11. DO YOU OFFER ANY DISCOUNTS? We absolutely do. We offer a Military, Fire, EMS, LEO discount. Shoot us an email at hello@askaoutdoors.com and tell us about what you do and we will get you a discount code!